Frequently Asked Questions
General
What are the benefits of purchasing a Plastpro door?
Our fiberglass doors are the best solution for the longevity issues of traditional wood and steel doors. They are not susceptible to weather damage, require less maintenance, and offer higher performance ratings. We’ve introduced the first door with composite stiles and rails, HydroShield Technology, and composite Polyfiber (PF) Frames to the industry, we offer a full length LVL block for extra security and structure rigidity, and we carry a wide variety of sizes and styles to elevate any home.
Can I purchase products directly from Plastpro? Can you provide me with pricing?
Plastpro is a manufacturer only, but we can help you find a distributer! Please visit the “Where to Buy” tab on our site, or use this link to find a dealer near you. All prices and quotes must be provided by a Plastpro dealer.
How can I find a dealer in my area?
Please visit the “Where to Buy” tab on our site, or use this link to find a dealer near you for additional info and prices. Search by zip code and see our fiberglass doors and products for yourself. If you are unable to find a dealer near you, please contact us at 1 (800) 779-0561 for further assistance.
Is there a showroom where I can take a look at Plastpro products before purchasing?
We recommend you contact a dealer in your area to see our product offerings. You can find a dealer under the “Where to Buy” tab on our site, also linked here. Click on the dealer’s website link to see if they have a showroom. If a dealer does not have a showroom available, please contact us at 1 (800) 779-0561 for further assistance.
How do I become a Plastpro distributor/dealer?
Please submit your request to become a Plastpro distributor/dealer under the Partner with Us tab, also linked here. One of our sales representatives will contact you shortly.
I’m already a Plastpro distributer/dealer, but I’m not in your dealer database. How can I be added?
Please submit a form to be added to our dealer database by going to the Partner with Us tab or using this link and we will be happy to add you to our list!
Where are Plastpro doors manufactured?
Plastpro doors are manufactured in Ashtabula, Ohio. Some specific door models are imported from overseas.
Does Plastpro sell doors outside of the United States?
Plastpro currently distributes our products in the United States and Canada.
How do I choose the right Plastpro door for my project?
We recommend you visit our Design Your Entryway/ Doorability tab, linked here, to visualize any Plastpro door on your home or project. Doorability allows you to upload a photo of your home, outline the location of your existing door, and then begin browsing through Plastpro's selection.
Where can I find more information about Plastpro products?
Plastpro’s website provides an abundance of how-to-guides and product literature under the Resources tab, also linked here. For Architects, Engineers, and Contractors, Plastpro has a Professional Design Studio, also available under the resource tab or through this link. This feature provides all the resources you need in one place - search and compare products, design your project with a Plastpro door, create project submittals, and find a Plastpro dealer near you.
Installation, Finishing & Repair
Can commercial hardware be used on Plastpro doors?
Plastpro doors are primarily designed for residential use. However, we do offer DRS11 in our commercial ADA line, which complies with ADA standards and can accommodate ADA required hardware, such as panic bars, reinforced arm closures, and exit rim devices. You can find more information under the Commercial ADA Series tab, also linked here.
Are Plastpro doors available in custom sizes or can they be trimmed?
We offer doors in heights of 6’8”, 7’0”, and 8’0” and widths of 2’0”, 2’4”, 2’6”, 2’8”, 2’10”, 3’0”, and 3’6”. We do not make custom sized doors. We do offer Trimmable doors that allow the door to be trimmed up to 1” from each composite stile, ½” from top rail, and 1 ½” from the bottom rail to fit an existing entryway without any reconstruction. You can find more information and available models under the Trimmable Series tab, also linked here.
How do I stain a Plastpro door and composite jambs? Where can I buy a stain kit?
Plastpro’s Stain Kit contains everything you need to perform a staining job. You may find staining instructions on how to stain a Plastpro door and composite jambs under the Resource tab, or linked here. These kits are available through Plastpro distributors. Please visit the “Where to Buy” tab on our site, or use this link to find a dealer near you for additional info and prices.
What type of paint can I use for a Plastpro door?
For water-based application, we recommend priming and painting Plastpro doors with high quality, acrylic latex-based exterior grade paint. We recommend using Sherwin Williams PrepRite® Bonding Primer with compatible acrylic latex paint for optimal paint adhesion.
Does Plastpro pre-finish doors?
Plastpro does not provide any pre-finished products. Pre-finishing and assembly are typically done by door shops, dealers, and distributors.
Is it required for me to paint and/ or stain my door? Do the Plastpro smooth skin doors have to be painted/stained?
You should paint your Plastpro door within 30 days of purchasing to sustain the warranty.
Our textured doors (Oak, Mahogany, Rustic, Fir, Knotty Alder, Teak), must be painted or stained
within 30 days of purchasing to sustain the warranty. We recommend re-applying a clear top coat
every 1-2 years to protect the door from the sun and other weather conditions.
Our Smooth and White Oak doors are paintable. If left unpainted, sun exposure and UV rays may
cause unreversible yellowing and/or compromise the integrity of the door through excessive heat
absorption. Therefore, Smooth and White Oak doors must be painted within 30 days of purchasing
to sustain the warranty. These finishes should be protected with a clear topcoat as well, to
prevent damaging heat absorption.
Where can I purchase replacement parts for my door unit: hinges, sill, threshold, etc.?
Plastpro does not sell pre-hung door units; therefore, we do not provide finishing parts and hardware such as hinges, knobs, and thresholds for our doors. These parts are often provided by door shops, dealers, and distributors. We recommend you contact the store where you purchased your Plastpro door for the most accurate information.
What are the maintenance requirements once I have installed a Plastpro fiberglass door?
Please see our care and maintenance page, linked here, for detailed information. Plastpro doors will save you a lot of maintenance time, when compared to traditional wood and steel doors, but there are a few steps you can take to keep them looking their best.
Warranties
I am having some issues with my door. Who should I contact?
We recommend contacting the builder or dealer where you originally purchased your Plastpro door. You may also call us toll-free at 1-800-779-0561, Monday-Friday from 8:30 A.M. – 4:00 P.M. PST, or email us at CUS-Support@plastproinc.com for an assessment from our customer service support team.
Where can I get the warranty details for Plastpro products?
You can obtain a printable version of warranty details for Plastpro products under our Warranty Information tab, also linked here.
If I do not finish the door, will I void the warranty?
Because Plastpro sells an unfinished product, you must finish the door within 30 days of site installation to minimize any potential cosmetic issues. Plastpro will not accept warranty claims if you do not finish the door within 30 days.
Building Codes/ Testing
Are Plastpro doors ENERGY STAR Qualified? Where can I find information on the SHGC, U-Factor, and R-Value for your doors?
Yes, Plastpro offers a selection of ENERGY STAR Qualified Doors. More information and the SHGC, U-Factor, and R-Value for each door can be found in the Energy Efficiency tab under our Testing Information resource ( https://www.plastproinc.com/resources/testing-informations/energy-efficiency ).
Where can I find the testing information for a particular type of Plastpro door? (R-Value, STC, NFRC rating, VOC statement, FLBC, etc.)
You can find testing results for a particular type of Plastpro door under the Testing Information tab, also linked here.
Are Plastpro door systems Florida Building Code approved?
Yes, you can view the current Plastpro Florida Statewide Approvals under the Testing Information tab, also linked here. You can also visit the Florida Building Commission website at www.floridabuilding.org and go to the Product Approval page.
Are Plastpro doors safe in coastal area codes and wind zones? How can I find a system to fit my needs?
Yes, Plastpro offers an Impact Series of doors that are High Velocity Hurricane Zone (HVHZ) certified for geographic regions prone to hurricanes. You can find which door models are available under our HVHZ Impact Series tab, also linked here. Your builder, contractor, engineer, and/or architect should be able to supply you with the design pressure (DP) ratings required for your door system.
Does Plastpro offer fire rated doors? If I need a fire rated door, what fire rating do I need?
Plastpro offers 20, 60, and 90 minute fire rated doors. You can find the available models under our Fire Rated Series tab, also linked here. Fire door rating requirements may vary by state, jurisdiction, and application. Please contact your local building code office for more information.
Are Plastpro doors allowed to be installed in Wildfire prone areas?
Yes, Plastpro opaque doors have been tested to SFM 12-7A-1 and are listed under the allowable Building Materials List, on the California Department of Forestry & Fire Protection State Fire Marshall's web site ( http://osfm.fire.ca.gov ). Read more by visiting our Testing Information tab, under Resources and also linked here.